If the status bar at the bottom of your Outlook window shows either of these status indicators, it means Outlook isn't connected to your mail server. Working offline. But, the problem arises when your Outlook always starts offline mode even in the presence of internet connection. If your Outlook stuck in offline mode, even when you are connected to the internet, then you need to adjust your Outlook account settings.
So, we're running an Exchange 2013 infrastructure, Office 2016 professional plus. I have one user who is chronically complaining about Outlook going offline. It seems to do it regularly, and you can bring it back by clicking 'work offline' to bring it back into online mode.
I've done some research, but every topic I can find relates to having another email address set up, such as gmail - that isn't the case here; the Exchange account is the only account in Outlook, and Outlook is running in a VM that's in the same data center as Exchange (we run a VDI environment). Any idea what could be causing this issue??? Lucid Flyer wrote: Are you able to recreate the same behavior on a physical workstation? How big user's mailbox? Is there enough disk space on the VDI workstation?
Have you tried recreating the user's profile? If it's a static VM. It's just one user. All have the same VDI image; it's a pooled Desktop. I've completely blown the user profile away and re-created it. I don't have an answer at all, as it's only one user out of 150.Have you ran a recent scan for infections.
That's the only thing I can think of that would possibly effect connectivity if it is just one machine. Zuphzuph wrote:Have you ran a recent scan for infections.
That's the only thing I can think of that would possibly effect connectivity if it is just one machine. Nothing to scan - Desktops are pooled and recycled to the base image every time a user logs off. The only thing that's saved is user data (Documents, Desktop, etc) - however, this does give me an idea. Part of the saved profile data is Application Data that contains some outlook info - that doesn't get wiped when the profile is wiped. Perhaps deleting the outlook account and then wiping that folder will help. I'll keep you updated.